How To Report Spam Mail Or False Positives
Our spam filtering system is continuously updated with new data to recognise and block unwanted spam email from being delivered to mailboxes on our servers.
Leeann Morgan
Last Update hace 2 años
You can assist us by reporting both true and false spam incidents to us. Here’s how:
Send us your spam or false positives
The relevant email needs to be sent to us as an attachment, not simply forwarded to us. Here’s how:
- Select the relevant email in your mail program,
- From the top menu, select Message > Forward as an attachment
- Mail that was received in your Inbox and not recognised by our spam filter as spam should be forwarded as an attachment to [email protected]
- Mail that is received in your Spambucket as it was incorrectly considered spam (aka a false positive) should be forwarded as an attachment to [email protected]
Note that these mailboxes are not checked by consultants but are used directly for spam processing. Contact us with any queries you may have.