Whitelist Or Blacklist Email Tools
All incoming mail on our network is scanned by a spam filter. If you want to unconditionally accept all emails from a particular address or domain and bypass the spam filter, then you should whitelist the address.
Leeann Morgan
Last Update 3 years ago
- Browse to konsoleH and log in at Admin or Domain level
- If Admin level: Select or search for a domain name in the ‘Hosting Service’ tab
- Select Mail from the left-hand menu
- Select the Black/Whitelist under Mail
- Click on the Whitelist or Blacklist button at the top of the window
- Enter the email address (or multiple comma-separated addresses) in the Address field and Click Add.
- To remove addresses from the Blacklist/Whitelist, tick the checkbox next to the entry and select Delete from the top menu
To whitelist/blacklist a whole domain, wildcards are used eg. *@example.co.za or @example.co.za will whitelist/blacklist all addresses on the example.co.za domain.
Should there be a scenario where an email address is both whitelisted and blacklisted, whitelisting will take precedence and the email will, therefore, be delivered to your inbox.
There is a quota of 500 email addresses for both whitelisting and blacklisting. Should you exceed 500 addresses, you will first need to delete an email address before adding a new address to the black/whitelisting.
Note: Mail forwarding happens before any blacklists, whitelists or spam filtering is applied. If you have a mail forwarder in place, you need to set up black/whitelists on the final email address.
- If you are making use of a Gmail account, you will need to ensure you get all xneelo service-related emails in your Primary tab. The easiest way to do this is to left-click and hold on the email to drag it from the Promotions tab over to the Primary tab.