Setup Outlook 365

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 or Outlook for Microsoft 365.

If the Mail account is already set up, but giving errors – then refer to our troubleshooting guides for Outlook 2016 or Office 365.

Replace example.co.za with your domain name.

1. Launch Outlook

2. Select File on the top left menu bar

3. Select the Add Account button in the middle of the screen, then Account Settings

4. Insert your email address

5. Select Advanced options, then select Let me set up my account manually > Connect

8. Server Settings: (Note that some versions of Outlook don’t allow you to adjust server settings at this stage. In these cases, complete the account setup and then check your server settings by going to File > Info > Account Settings dropdown > Server Settings).

• Incoming mail: add mail. before your domain name e.g. mail.example.co.za*

• Port 993 (or 995 for POP)
• Encryption method: SSL/TLS
• Require logon using Secure Password Authentication (SPA) is unticked

Outgoing mail: add smtp. 

before your domain name e.g.smtp.example.co.za*

• Change Port to 465 (not 25)
• Encryption method: SSL/TLS
• Require logon using Secure Password Authentication (SPA) is unticked

9. Click Connect

10. You will now be prompted for the password. Enter the password provided to you and tick the box (Save this password in your password list) > Click on OK to save the settings.

12. Send a test mail and if there are any errors, refer to our Troubleshooting guides – Outlook 2013/ Outlook 2016.

* Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases, you will need to use the server name instead e.g. www34.cpt1.host-h.net.

Find my server name -send an email to [email protected] to get your server name.